1. Introduction
Channel Tech Support (“we”, “us”, “our”) is committed to protecting the privacy of individuals who contact us for IT support services. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and your rights under applicable data protection laws, including UK GDPR, the EU GDPR (where applicable), and the Data Protection (Bailiwick of Guernsey) Law 2017.
By using this website (https://channeltechsupport.com) or contacting us, you agree to the practices described in this policy.
2. Who we are
Channel Tech Support is an independent IT support business providing home and small-business IT support services in Guernsey and remotely.
Business address: We do not maintain a public office address. A correspondence address is available upon request for legitimate business purposes.
Email: chris@channeltechsupport.com
Phone: 07911 737 378
3. Information we collect
We only collect information that is necessary for providing IT support services. This includes:
- Name
- Email address
- Phone number
- Support type selected in the form
- Any information you include in your message
We do not collect sensitive personal information, financial details, passwords, or login credentials.
4. How we collect personal information
4.1. When you submit the contact form
When you use the contact form on our website, the information you enter is emailed directly to our business inbox.
4.2. When you communicate with us directly
We may receive personal information when you contact us by email, phone, or other communication channels in relation to IT support services.
4.3. Through website analytics
We use Google Analytics (GA4) to understand how visitors use our website. This may include information such as:
- Pages visited and time spent on the site
- Device type and browser type
- Approximate geographic region (not precise location)
- Interactions with the website (for example, clicking buttons or links)
Google Analytics does not identify you personally. For more information about how Google processes data, please refer to Google’s own privacy and data policies.
5. Why we collect personal information
We collect your information solely for the following purposes:
- To respond to your enquiry and communicate with you
- To provide IT support and related services
- To understand how people use our website and improve user experience
- To comply with legal obligations and prevent misuse or fraud
We do not use your information for marketing campaigns, bulk mailing lists, or selling data to third parties.
6. Legal bases for processing
Under UK GDPR, the EU GDPR (where applicable), and Guernsey law, we rely on the following legal bases to process your personal information:
- Legitimate interests – for responding to enquiries, providing IT support, and running our business in a reasonable way.
- Consent – when you choose to submit your details via the contact form or otherwise provide information to us.
- Compliance with legal obligations – where we are required to retain or disclose certain information under applicable law.
7. How your information is stored
We do not store your personal information on our website or in any on-site database. Information submitted through the contact form is sent directly to our secure business email inbox.
We do not maintain a separate customer database. Your information is held only as part of normal email communication.
8. How long we keep personal information
We retain emails for as long as necessary to provide IT support services, maintain accurate business records, and comply with legal obligations.
If you wish to have your messages or personal information deleted sooner, you may request this at any time by contacting us using the details in this policy.
9. Sharing of personal information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Email hosting provider (Namecheap Private Email), for the purpose of receiving and sending email communications.
- Google Analytics, for anonymous website usage data and performance insights.
These third parties act as data processors or independent controllers under their own privacy policies and are expected to process data securely and in compliance with applicable data protection laws.
10. Cookies and tracking technologies
Our website uses cookies and similar technologies to support functionality and analytics. In particular, we use cookies set by Google Analytics to help us understand how visitors interact with our website and to improve our content and services.
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain features or performance of the website.
For more detail on how we use cookies, you may refer to our separate Cookie information or contact us directly.
11. International transfers
Some of the service providers we use (such as Google) may process data outside the UK or the European Economic Area. Where this occurs, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, or equivalent legal mechanisms to protect your information.
12. Your rights
Under UK GDPR, the EU GDPR (where applicable), and Guernsey data protection law, you have certain rights in relation to your personal information. These include:
- Right of access – to request a copy of the personal data we hold about you.
- Right to rectification – to request correction of inaccurate or incomplete information.
- Right to erasure – to request deletion of your personal data, where applicable (“right to be forgotten”).
- Right to restrict processing – to request that we limit how we use your information in certain circumstances.
- Right to object – to object to processing based on legitimate interests.
- Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at chris@channeltechsupport.com.
You also have the right to lodge a complaint with the Office of the Data Protection Authority (ODPA) in Guernsey or with your local supervisory authority if you believe your rights have been infringed.
13. Security
We take reasonable technical and organisational measures to protect your personal information, including:
- Using HTTPS (TLS/SSL) on our website
- Using secure email hosting
- Limiting the amount of data collected to what is necessary
- Keeping software reasonably up to date
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be available at: https://channeltechsupport.com/privacy.html.
15. Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Channel Tech Support
Email: chris@channeltechsupport.com
Phone: 07911 737 378